ADVICE: THOMAS COOK

23rd September 2019

The news of Thomas Cook’s collapse is very upsetting. My sympathies go first and foremost to the 9,000 staff in the UK who will lose their jobs, and also to those who had holidays booked. Thomas Cook was a common and recognisable sight on high streets. It is very troubling to see it end.

The UK Government has confirmed that each of the 150,000 Thomas Cook passengers currently stranded abroad will be repatriated free of charge:

“Our advice to passengers at this stage is to be patient and follow the guidance given by the CAA. People should complete their holidays and, in most circumstances, will not be flown home ahead of their scheduled return date. A small number of passengers may need to book their own flight home and reclaim the costs.”

For those who had a holiday booked, the UK Government has said:

“People in the UK should not go to the airport – there will be no further outbound Thomas Cook flights for passengers. In these cases, ATOL-protected trips will be refunded in line with the scheme. For those who do not have ATOL cover, they may be able to recover the cost of their holiday through their own credit or debit card company, or some travel insurance policies. Passengers should also contact their travel company to see if they can change their holiday or claim a refund.”

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